At Linenay Living, we strive to ensure customer satisfaction with every purchase. Our refund policy is designed to be fair and transparent. If you receive an item that is defective or damaged due to manufacturing or shipping, you may request a refund under the following conditions:
- Refund requests must be submitted within 7 days of the delivery date.
- Items must be unused, unwashed, and returned with original tags and packaging.
- Customers must provide photographic evidence clearly showing the defect or damage.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 5–10 business days.
Please note that refunds are not granted in the following cases:
- Items returned without prior communication or approval.
- Damages resulting from improper use or handling by the customer.
- Delays caused by incorrect shipping addresses or customs clearance.
If you have any concerns, reach out to our support team at support@feelsoft.shop.